Terms & Condtions

Terms & Conditions

General provisions

  1. These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and the Kuehlspeed International Ltd t/a CBD Preference, e-mail: info@cbdpreference.co.uk concerning your access to and use of our websites as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
  2. You agree that by accessing the Site and using resources provided therein, you have read, understood, and agree to be bound by all of these Terms & Conditions. If you do not agree with all of these Terms & Conditions or have no legal capacity to be bound to them, then you are expressly prohibited from using the Site and resources provided therein, and you must discontinue the use immediately.
  3. These Terms & Conditions, your use of the Site, as well as contracts concluded with us are governed by and construed in accordance with laws of the United Kingdom. Those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
  4. All orders placed through the Site are subject to conditions specified in the order page and below.

Our services

  1. We aim for our site to become the UK’s quality seller of CBD products. We provide you with a broad choice of products you can order through our site.
  2. To use our Services, you shall place an order through the Site using one of available payment methods, or contact us directly, where applicable. Payment processing companies are separate entities and after selecting their payment method, you may be subject to their Terms & Conditions they provide.

Shipping policy

  1. All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  2. Shipping charges for your order will be calculated and displayed at checkout.
  3. Royal Mail will contact you via e-mail or text to the address you provided at checkout to notify you on the day of our arrival.
  4. We offer shipping to UK only.
  5. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
  6. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us to our e-mail address with your name and order number, and we will look into it for you.

Claims and complaints

  1. All complaints should be sent to the address indicated in section 1 above, by e-mail or traditional mail. The complaint should include:
  • Your first and last name,
  • Your Order Number,
  • your mailing address and e-mail address,
  • Description of the complaint (e.g. to what extent the order has not been fulfilled correctly).
  • Expected state after settling the complaint.
  1. Complaints will be considered within 30 days of their receipt. The answer will be sent to the e-mail address provided by you.
  2. We may request you to provide information necessary to solve the request, specifying a period not shorter than 7 days and the scope of required information, with the instruction that failure to complete the request within the specified period will result in the request not being considered. After the expiry of the designated deadline, the complaint shall not be considered.
  3. Consumers enjoy possibilities of using out-of-court complaint and redress procedures. If you wish to follow such procedure, please contact us so we might suggest a procedure appropriate for your case.

Refund policy

  1. You can exercise the 14-day right of withdrawal, unless you exceed what is necessary to check the product, thereby giving up your right of withdrawal. Customized items are not subject to right to withdrawal. Items that cannot be reused for health and hygiene protection reasons, are not subject to right to withdrawal if their original package has been opened after delivery. 
  2. Detailed information for persons entitled to the right to withdrawal:
  • You have the right to withdraw from the contract within 14 days without giving any reason.
  • The deadline to withdraw from the contract will expire after 14 days from the conclusion of the contract by placing an order.
  • To exercise your right of withdrawal, you must notify us to the contact details specified in section 1 of the Terms & Conditions, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent via the website or via e-mail).
  • You can use the withdrawal template below, but it is not obligatory.
  • In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal.
  • If you withdraw from the contract and request a refund, you are required to send us the ordered products at your own expense, to our address specified in section 1 of the Terms & Conditions.

User representations

  1. By using the Site, you represent and warrant that:
  • All information you submit will be true, accurate, current, and complete.
  • You will maintain the accuracy of such information and promptly update such registration information, as necessary.
  • You have the legal capacity, and you agree to comply with these Terms & Conditions.
  • You are not a minor in the jurisdiction in which you reside.
  • You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
  • You will not use the Site for any illegal or unauthorized purpose.
  • Your use of the Site will not violate any applicable law or regulation.
  1. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
  2. Whenever you register with the Site, you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Modifications and interruptions

  1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
  2. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
  3. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
  4. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.
  5. Nothing in these Terms & Conditions will be construed to oblige us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

Dispute resolution

  1. Any legal action of whatever nature brought by either you or us (collectively, the “Parties” and individually, a “Party”) shall be commenced or prosecuted in the United Kingdom, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non convenienswith respect to venue and jurisdiction in the United Kingdom.

Corrections

  1. There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

General disclaimer

  1. The site is provided on an as-is and as-available basis. You agree that your use of the site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connections with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site’s content or the content of any websites linked to the site and we will assume no liability or responsibility for any:

(1) errors, mistakes, or inaccuracies of content and materials,

(2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site,

(3) unauthorized access to or use of our secure servers or all personal data or financial information stored therein,

(4) interruption or cessation of transmission to or from the site,

(5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or

(6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via the site. We do not warrant, guarantee, or assume responsibility for any product or service advertised, or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you any third-party providers of products or services.

  1. As with making transactions through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitations of liability

  1. To the fullest extent permitted by law, in no event will we our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site and our Services, even if we have been advised of the possibility of such damages.
  2. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site and Services; (3) breach of these Terms & Conditions; (4) any breach of your representations and warranties set forth in these Terms & Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site.
  3. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
  4. Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Final provisions

  1. These Terms & Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not operate as a waiver of such right or provision.
  2. These Terms & Conditions operate to the fullest extent permissible by law. We may assign any or all our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
  3. If any provision or part of a provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms & Conditions and does not affect the validity and enforceability of any remaining provisions.
  4. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms & Conditions or use of the Site. You agree that these Terms & Conditions will not be construed against us by virtue of having drafted them.
  5. You hereby waive any and all defenses you may have based on the electronic form of these Terms & Conditions and the lack of signing by the parties hereto to execute these Terms & Conditions.
  6. We reserve the right, in our sole discretion, to make changes or modifications to these Terms & Conditions at any time and for any reason. We will alert you about any changes to these Terms & Conditions, using the e-mail address you provided. If you do not agree with the updates to these Terms & Conditions, let us know within 7 days of receiving an alert. Lack of timely objection means you agree to the new version Terms & Conditions.
  7. These Terms & Conditions remain binding until you use or have a valid account on our Site and until you pay us all the remaining fees, commissions and remuneration, 2 years after that date, and later - to extent implied by the nature of rights and obligations created under these Terms & Conditions, in particular until the end of limitation periods for any legal claims.
  8. The Parties may agree an earlier termination of the Terms & Conditions.