Delivery Information

Delivery

All orders are processed and despatched from our UK warehouse.

We only deliver within the United Kingdom at this time.

Delivery is free for order over £50. Orders under £50 will be charged £3.75 for Royal Mail 48hrs Tracked service.

Orders will be processed and despatched next working day using Royal Mail 48hrs Tracked. Please allow 3 to 5 working days for delivery. We realise you don’t want to wait in each day, so Royal Mail will provide you tracking updates and delivery options; as long as contact details have been provided.

 

Returns and Exchanges

Errors and shortages must be notified within 3 days of receipt. In the event that you  receive a faulty item, you must notify us within 14 days of the goods being received. If you inform us of the faults after the 14 day period, then we are unable to accept returns. If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If you change your mind once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact and in saleable condition. If any packaging has been opened, we cannot accept a return due to potential denaturing of the product. Carriage charges will not be refunded.

To cancel or to request a return of goods please contact us via email quoting your order number and reasons for the return.

Items bought on sale cannot be refunded.

Contact: info@cbdpreference.co.uk

General

All products on our website are legal in the United Kingdom. We will endeavour to provide information on the legal status of a product in any other country. We make no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided through this website including links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action.

Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.